Quis Custodiet Ipsos Custodes? Monitoring your monitoring system
The group I’m in here at a major telecommunications provider has a nice little setup of HP’s OpenView and Remedy’s Action Request System. OpenView listens for and seeks out problems with various internal and customer-owned systems. When something serious occurs, it uses some 3rd party integration software (RemedySPI) to create a trouble ticket in Remedy. … [Read more…]